Refund policy

Returns policy for the Ludwegs OG online shop

Effective from: [08.08.2023]

At Ludwegs OG, we aim to ensure that you are satisfied with your purchases. Our returns policy is intended to make the returns process clear and straightforward. Please take a moment to read the following information.

1. General return conditions

1.1. You have the right to return products within 30 days of receiving your order.

1.2. Returned products must be unused and undamaged. All original packaging, labels, accessories and accompanying documents must be included.

1.3. Personalised products, products with opened packaging (unless defective) and perishable goods are excluded from returns.

2. Returns process

2.1. Please contact our customer service at sebastian@sebastianretz.com, stating your order number and the reason for the return.

2.2. Once our customer service has confirmed the return, you can send the product to: Ludwegs OG, Koflerweg 11/1, 6275 Stumm. Ensure that the product is securely packaged to prevent damage in transit.

3. Refunds

3.1. We will start the refund process after receiving and inspecting the returned product.

3.2. The refund will be made to the original payment method used for the order within 5–7 working days.

4. Exchanges

4.1. If you would like to exchange a product for another, please contact customer service to check availability and the exchange process.

5. Shipping costs

5.1. The customer bears the cost of returning products unless the return is due to a defect or an error on our part.

6. Contact

For questions or concerns about your return, please contact our customer service at sebastian@sebastianretz.com.

We reserve the right to update or amend this returns policy as necessary. Please check our website regularly for any changes.