NO SUGARCOATING.
FAQ.
Clear answers about products, terms, orders and enjoyment.
WHAT’S THE DIFFERENCE BETWEEN “SUGAR-FREE” AND “NO ADDED SUGAR”?
These terms mean different things. Whether a product can be described as “sugar-free” or “no added sugar” depends on legal requirements and the actual product values. Always check the information on the individual product page or packaging.
WHAT ARE THE PRODUCTS SWEETENED WITH?
Ingredients and sweeteners vary by product, including xylitol or erythritol. You’ll find the complete ingredient list on each product page. Products containing sweeteners may carry additional mandatory notices.
ARE THE PRODUCTS SUITABLE FOR PEOPLE WITH DIABETES?
There is no one-size-fits-all answer. The recipe, portion, other carbohydrates and individual metabolism all matter. Check the ingredients and nutrition information for the specific product and discuss medical questions with your healthcare professional.
WHEN WILL THE NEW MIXES SHIP?
You can preorder the new baking mixes and Xylit Vanilletraum now. Pay now; shipping starts on 29 November 2026. Each product shows its preorder information.
WHERE DO I FIND PREPARATION INSTRUCTIONS AND RECIPES?
On the individual product page, so the mix, preparation and recipe idea stay together. We don’t invent preparation instructions that haven’t been confirmed.
WHAT DOES AVAILABLE NOW MEAN?
The product is available to order normally. AVAILABLE NOW does not indicate a sale, clearance stock or artificial scarcity.
HOW LONG DOES SHIPPING TAKE?
Current delivery times and conditions are in the shipping information linked in the footer. For preorders, the confirmed shipping date is shown on the product page.
CAN I RETURN PRODUCTS?
Returns and cancellation are governed by the cancellation policy linked in the footer. Special rules may apply to food depending on its condition and whether the seal is intact.
STILL A QUESTION?